Service & Support

Have you endured the headache of getting multiple vendors to work together to solve a problem with your phone system? You usually get stuck between hardware vendors, local carriers, long-distance providers and ISPs. FreedomPipe Service from Digitel gives your business “One Call Customer Service” for all your local phone service, long distance service, Internet access and telephone system. How easy is that?

Accountable

Unlike the traditional split between telephone system vendors and network service providers, Digitel assumes full responsibility for your end-to-end voice and Internet communications, including your Digitel provided on-site routing and switching and IP phones.

Responsive

Digitel has been providing world class communication systems and services for small and mid sized businesses for over 25 years. We know what it takes to keep your business connected! That’s why we take a pro-active approach to supporting your company’s phone system and communications 24/7. With a premise or Hosted solution from Digitel, you will never wait in a call center queue for service. 95% of support calls and emails are resolved to our clients' satisfaction within 24 hours.

Flexible and Scalable

With FreedomPipe’s web based administration you can move users or make changes to a user workstation instantaneously. With FreedomPipe you can move your phone to any other Ethernet connection and your voice mail, features and extension go with you. Users can set up their own voice mail, phone settings, conferencing, call routing and features - fast and easy. No more waiting for service technicians - and if you need us, your Digitel dedicated Customer Care staff is available by phone, on the web or in your office - 24/7. When you need to add an employee, an entire department or open a new office, FreedomPipe will scale with your business.